Orders are shipping internationally. I (Lucie, the founder) am shipping out the orders and keeping things running.
Deliveries to Europe and USA take 7-10 business days from the shipping date. Deliveries to Australia, Singapore and Hong Kong are generally faster, usually within 5 days from the shipping date.
Three things that are at the forefront of my mind:
1. We absolutely value your meaningful purchases and offer Complimentary Worldwide Express Shipping on orders over €200. We charge standard shipping fee of €15 on orders below €200, and Express Shipping Fee of €25.
2. Continue to provide fair livelihoods to our artisan partners at a family run workshop in Bali. The island has been affected by the absence of tourism immeasurably, and this is not going to change for months to come. It's our responsibility to support the local economy as much as we can.
3. Support local young people who have been directly or indirectly effected by the current times, by allocating 5% of your online purchases to two local organisations assisting this demographic. Please see our Social Responsibility section for more information.
All international orders are sent via the DHL network.
I am here to answer any questions you have through email (firstname.lastname@example.org) or Instagram . Stay well and look out for one another during this challenging time.
From the bottom of my heart, thank you for your votes of confidence.
Lucie (updated 6 September 2020)
1.1 IF THE ITEM SELECTED IS IN OUR WAREHOUSE IN EUROPE (please see the latest update)
We offer Free Express Shipping worldwide for orders above € 200. We charge €10 in shipping costs on orders below €200.
For customers within Europe, your order will generally arrive within 3-5 working days.
For customers outside Europe your order will generally arrive within 7 working days.
Express shipping is possible for customers outside Europe at Euro 20.
Deliveries are usually made using DHL, or Czech Post and will be delivered to your door and fully trackable.
1.2 THE ITEM SELECTED IS IN OUR PRODUCTION SITE IN INDONESIA
We offer Free Express Shipping worldwide for orders above €200, and charge €15 in shipping costs for orders below this amount. Deliveries take 7-10 business days.
All international orders will be sent via the DHL network or similar so tracking will be available.
Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Indonesia.
Neither l u • c i e e nor our nominated carrier shall be liable for any delay or failure to deliver the Products within the estimated time frame.
1.3 SHIPPING ADDRESS
To ensure you receive your order safely and successfully, all our parcels must be signed for upon delivery.
For fuss free delivery, please ensure you fill out your shipping details clearly and completely.
Please do not use PO Box delivery addresses as most local couriers cannot deliver to these locations.
We suggest using a business hours address where possible. If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom.
Please remember to specify levels or unit numbers.
In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf.
If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel.*
l u • c i e e will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.