All pricing across www.lu-ciee.com E-Store is based on Euro €. Prices displayed on www.lu-ciee.com are purely for the garment alone and any applicable shipping costs are added at checkout.
1.1 ESTIMATED DELVIERY TIMES
We endeavour to pick, pack and ship your purchases within 24-72 hours of order placement.
Deliveries to Europe and USA take 7-10 days from dispatch. Deliveries to Australia, Singapore and Hong Kong are generally faster, usually within 3-5 days from dispatch.
l u • c i e e does not operate over the weekend. As such, orders placed after Close of Business (Indonesian Time) Friday throughout the weekend will not be addressed until the following Monday morning.
All international orders are shipped with FedEx.
All customers will receive a tracking number once their order has left our warehouse in Indonesia.
Neither l u • c i e e nor our nominated carrier shall be liable for any delay or failure to deliver the products within the estimated time frame.
1.2 SHIPPING RATES
We offer Free Worldwide Express Shipping on all orders.
1.3 SHIPPING ADDRESS
To ensure you receive your order safely and successfully, all our parcels must be signed for upon delivery.
For fuss free delivery, please ensure you fill out your shipping details clearly and completely.
Please do not use PO Box delivery addresses as most local couriers cannot deliver to these locations.
We suggest using a business hours address where possible. If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom.
Please remember to specify levels or unit numbers.
In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf.
If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel.*
l u • c i e e will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.
1.4 TAX AND DUTIES
Please note that our prices do not include Customs Duties and Taxes. Prices displayed on www.lu-ciee.com are purely for the garment alone and any applicable shipping costs are added at checkout.
For more information on taxes, duties and customs regulations please contact your local customs office directly as we are only seller and this topic is out of our domain of expertise.
l u • c i e e takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government.
All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control.
While we will endeavour to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.
Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.
1.5 LOST GOODS
If your order is lost in transit or has not arrived by the estimated delivery date, we're here to help.
Please, try the following steps:
- Check your tracking link via your confirmation email to view the up to date tracking. This is available for all carriers and some International carriers.
- Check your delivery information provided on your order to make sure we have the correct information.
- Check for any notification via text message, email or attempted delivery cards from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
- Check with any authorized person if they have received the parcel on your behalf.
- Check on any safe areas. Couriers may have left your parcel on such areas like behind bins or in a shed, garage or porch.
- If you have not done any of these please do so now. If you’re still having difficulties finding your parcel, please contact us at email@example.com with your order number.
We'll reply within 24 hours and do our best to locate your parcel straightaway. If it cannot be found, you will need to make a claim with your carrier with proof.
We are not responsible for lost garments with signature of delivery, which means we cannot replace nor refund.