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Returns Policy

Thank you for shopping with l u • c i e e. If your purchase is not quite right, please review our return guidelines below. By making a purchase on www.lu-ciee.com, you acknowledge and agree to the terms outlined in this return policy.

 

1. Return Eligibility

Important Notice on Return Eligibility

Return eligibility is determined by the shipping destination of the order, not the billing address or nationality of the customer.

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Full-Price Items

  • Orders delivered within the European Union qualify for a store credit or a refund. in accordance with EU consumer regulations.

  • Orders delivered outside of the European Union are eligible for store credit only, unless deemed faulty due to a manufacturing defect.

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Sale Items

Items purchased at a 20% discount are eligible for store credit only, unless deemed faulty due to a manufacturing defect.

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Final Sale

Items discounted 30% or more are final sale and cannot be returned unless deemed faulty.

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Condition of Items

Returned items must be: unworn, unused, and unwashed, in original condition and with all tags attached

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Returns received after 30 days from delivery will automatically be issued store credit only.

2. How to Request a Return

Return requests must be submitted within 14 days of receiving your order.

To initiate a return, please email hello@lu-ciee.com with your order number and the item(s) you wish to return.

 

European Union

Once your return request has been approved, we will provide a UPS return shipping label for a flat fee of Euro 15 along with instructions for returning your item(s). The applicable fee will be deducted from your refund or store credit.

 

United Kingdom, United States & Canada

Returns from the United Kingdom, United States, and Canada are directed to our distribution center in Europe.

Customers are responsible for arranging and paying for return shipping. We do not provide return shipping labels for returns originating from these countries.

Any shipping costs, import duties, taxes, customs charges, or other fees incurred in connection with the return remain the responsibility of the customer and may be deducted from any refund or store credit issued.


Australia, Singapore & New Zealand

Returns from Australia, Singapore, and New Zealand are directed to our production facility in Bali, Indonesia.

Customers are responsible for arranging and paying for return shipping. We do not provide return shipping labels for returns originating from these countries.

Any shipping costs, import duties, taxes, customs charges, or other fees incurred in connection with the return remain the responsibility of the customer and may be deducted from any refund or store credit issued.

 

Once your return request has been approved, our team will provide the appropriate return address and instructions.

Returns are accepted at the discretion of our team. Items that do not meet our return requirements will not be accepted and may be returned to the customer.

 

Additional Information

Shipping charges from the original order are non-refundable.

We recommend using a tracked shipping service for all returns.

3. Refunds & Store Credit

Refunds (where applicable) will be processed to the original method of payment. A €10 processing fee will be deducted, and 95% of the order value will be refunded to cover non-refundable credit card or PayPal processing fees.

4. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at: hello@lu-ciee.com

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A brief description of the problem

Images or videos are required for review by our quality control team.

5. Sizing

Our sizing follows standard EU sizing. Measurements may vary slightly between styles due to design or fabrication.

If you require sizing assistance, please contact hello@lu-ciee.com.

If you require a different size, we recommend returning your item for store credit and placing a new order. 

6. Gift Cards & Store Credit

Gift cards and store credits must be used before the expiration date stated on the card or email.

If no expiration date is specified, the balance may be used at any time.

Unused balances cannot be reinstated once expired.

7. Bali Store Returns

Items purchased in our Bali stores are subject to a separate policy.

  • Exchanges: within 72 hours of purchase

  • Refunds: not available for in-store purchases

 



Thank you for shopping with us at l u • c i e e.

We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted on-line. The continued use of www.lu-ciee.com is to accept our new Terms and Conditions.